Terms and Conditions

• The Rate (Per Person) Includes:
  • Three superb meals daily
  • all alcoholic and other beverages
  • Sightseeing excursions accompanied by a qualified tour guide
  • Entrance fees to places of interest
  • 24 hour full room service and bar facilities
  • Government Tax
  • Limited laundry service on board the train.
    
• Not Included:
  • Staff Gratuities on and off train
  • airplane beverages.
    
• Tour Payment:
  A deposit of 25% of the tour price is required at the time of booking to secure confirmation (The balance is payable 8 weeks before departure) Please note that group bookings of 10 passengers or more are subject to different conditions. Special conditions also apply to our annual and bi-annual journeys and Rovos Air charters. Please enquire.
  
• Passports And Visas:
  The onus is upon the client to ensure that passports and visas, as may be required, are valid.
  Health: Anti-malaria precautions should be commenced before Zimbabwe, Zambia, Tanzania, Komatipoort. Swaziland and Victoria Falls departures.
  Cancellation of Confirmed Reservations: Cancellations received more than 8 weeks prior to departure are subject to a cancellation fee of 5% of the per person tour price. Cancellations received between 8 weeks and 4 weeks prior to departure are subject to a fee of 25% of the per person tour price. Cancellations received within the 4-week period are subject to forfeiture of the entire tour price. Please note: Cancellation fees will not be waived. We strongly advise that trip cancellation insurance be purchased.
  
• Changes:
  Rovos Rail reserves the right to amend the tour price at any time prior to written confirmation of the reservation. Rovos Rail further reserves the right to cancel or amend any sightseeing excursions or the tour departure dates provided they can offer the passenger alternative sightseeing excursions or departure dates. Rovos Rail is not responsible for any delay or changes in tour arrangements that may be caused by natural or other factors beyond the control of Rovos Rail. There will be no refunds for any part of the tour that might be missed due to personal reasons.
  
• Security:
  There is a guest safe in every suite on board the train.
  
• Dress on board the Train:
  During the day, the dress is smart casual. Comfortable clothes are essential for game reserves and the African bush.
  Please include warm clothing for cold mornings and evenings. In keeping with the dignified atmosphere of the train, many guests prefer to dress for dinner. Evening attire might therefore be included in a guest's luggage. A jacket and tie is a minimum requirement.
  
• Electricity on the Train:
  220V AC 50Hz o 3 point round pronged wall plug.
  
• Smoking:
  Smoking of cigarettes and cigars only is allowed in the privacy of the suites and in the
  back half of the Observation Car. We request that extreme caution be exercised when smoking in the suites. We further request that guests show due consideration for non-smokers in public areas. Smoking is prohibited on board the aeroplanes.
  
• General:
  It is not advisable to lean out of the windows while the train is in motion. Also please bear in mind that steam locomotives emit a considerable amount of soot which is harmful to the eyes. Should guests lean out the window please use the goggles provided for your safety. Be careful of shrubbery and branches which might pass close to the train.
  Children: Rovos Rail does accommodate children but we ask parents to be mindful of the sophisticated adult atmosphere we endeavor to maintain.
  Rovos Rail Memorabilia: There is a small gift shop on board the train and at our station premises at Capital Park in Pretoria. Due to the varying exchange rates, the use of credit cards is preferred.